Warranty

                                                                                                 

ARID Limited Warranty

Thank you for purchasing an ARID macroalgae reactor. To be covered by this limited warranty, the product must have been purchased directly from Pax Bellum, LLC or, an authorized retailer in the United States.

How long does the warranty last?

It is certified that the ARID reactor(s) are guaranteed for free replacement or repairs up to 1 year from the date of purchase against assembly/manufacturing/material faults. Pax Bellum LLC is responsible for any kind of problem in the product within one year of its purchase.

Who do you contact to get warranty service?

In case of guarantee claims, please contact Pax Bellum LLC (MANUFACTURER) at sales@pax-bellum.com to obtain return instructions.  You must submit proof of purchase in the form of a bona fide, dated bill of sale, receipt, or invoice (or copy thereof) evidencing that your request for service is made within the warranty period.  

What will the company do if the product fails?

• No charge will be made for parts or labor involved: Only transport charges shall be paid by the consumer/buyer. Pax Bellum LLC will not be responsible for any damage to or loss of the product while it is in transit to us.  We recommend that you use a carrier that will track your shipment and ensure the product’s safe delivery. Pax Bellum LLC cannot accept any returns sent C.O.D.
• ARID reactors are guaranteed to be free of all workmanship and materials defects. The guarantee covers free replacement of parts during the guarantee period of 1 year from the date of purchase.

What parts and repair problems are covered?

Pax Bellum LLC Warrants to you, the original purchaser (this limited warranty is not transferable), that under normal use and service, the product will be free from defects in material and workmanship for a period of one year from the date of purchase (warranty period). 

If you discover a defect covered by this limited warranty during the warranty period, and return the product to Pax Bellum LLC, we will repair or replace the product, at our option, using new components.  There is no warranty or condition of any kind as to any defects discovered after the warranty period expires.

Does the warranty cover “consequential damages?”  

Under no circumstances, does the warranty cover consequential damages also known as “special damages”.

Does the warranty cover “compensatory damages?”

Under no circumstances, does the warranty cover compensatory damages. Use or misuse of products manufactured by Pax Bellum LLC that result in personal or property damage is the sole responsibility of the purchaser.

Are there any conditions or limitations on the warranty?

Product would be replaced or repaired free of cost if there is any problem with its working, but under the following conditions the warranty would not be provided:

• If the product is not operated or maintained in accordance with the operational manual supplied by Pax Bellum LLC.

• Any misuse, abuse, or negligence such as, but not limited too;

- Dismantling, tampering with, or modification in any way not covered by the instruction manual resulting in damage.

-Placing the unit in a location subjected to water, or salt spray resulting in electrical short.

-Any fault occurred due to incorrect power supply.

-Hindering adequate cooling of the light assembly.

-Running the ARID lights in the reactor for extended periods without water.

 

• Any accidents or acts of God such as, but not limited too;

-If the unit is damaged after a fall, or a shock.

-If the unit is submerged in water resulting in electrical short.

-Exposure to extreme heat, or cold.

-Damage resulting from lack of knowledge in plumbing or hand tool technology.

 

• Cosmetic damage.

 

These were the terms and conditions of warranty. This warranty gives you specific legal rights and you may also have other rights which vary from state to state.